FAQ
Everything you need to know during your ski vacation with us in Kiroro Ski Resort including access, lift passes, rentals etc.
It can take 1.5 to 2 hours depending on the mode of transport and traffic conditions. Please view the access section for further information.
Yes, there is outdoor parking available for Yu Kiroro guests. Please note that there is limited parking availability on site and it is available on a first come, first served basis. Additionally, guests may use Parking Lot 5, which is located just a few minutes' walk from the hotel.
Shinko Otaru is the closest petrol station and it operates 24 hours a day. 30 minutes drive 24km away from Kiroro resort.
An International Driving Permit is required to drive in Japan. However, we advise against winter driving unless guests are experienced with snow conditions, as it demands specialized techniques.
There are two ways to access the ski area.
- Take the gondola from in front of the hotel (800m to lift).
- Catch the free shuttle bus which runs between Yu Kiroro and Kiroro Snow Resort. The bus ride takes approximately 3 minutes.
Winter, lasting from December to early March, sees temperatures ranging from -11 to 3°C. Spring follows with milder temperatures between 5 and 16°C. Summer, from July to early September, brings warmer conditions with temperatures from 10 to 25°C. From late September to November temperatures drop to between 0 and 15°C.
To stay warm, wear a thermal base layer with long-sleeved shirts, pants, and a thick winter jacket designed for snow. Beanies, scarves, and sunglasses protect your face and head. Thick wool socks and snow boots are essential for warmth and to prevent slipping.
In summer, days are hot, so wear shorts and light cotton clothes. A windshield jacket is useful for windy conditions, and a light jacket or cardigan for cooler evenings. In autumn and spring, long sleeves, pants, fleeces, and hoodies are ideal. Heavier coats or sweaters are good for unpredictable weather.
All confirmed reservations requires a 20% deposit and full payment to be made in line with the terms and conditions of the specific rate type chosen.
The standard check-in time is 15:00pm and check-out at 10:00am.
If you are a non-resident of Japan, by law we are required to make a copy of your passport. If you are a resident of Japan, you are only required to show your residents card. We also kindly ask that you provide your credit card details in case of any in-room purchases during your stay.
There is a replacement fee of JPY1,000 if you lose your room key.
Yes, guests who have made a reservation at Yu Kiroro can send their ski gear and / or luggage up to 48 hours prior to your arrival date and we will store your gear in a secure location.
Address: Yu Kiroro, 128-9 Aza Tokiwa, Akaigawa-mura, Yoichi-gun, Hokkaido Postal code: 046-0571
Phone: + 81 (0) 135-48-6789
Please inform reception of any incoming luggage and be sure to include your name and your reservation number. All deliveries must be paid for prior to arrival. Yu Kiroro does not accept unidentified or unpaid delivery.
Our Front Office team will be more than happy to store your luggage so you can start exploring the resort upon arrival.
Skis and snowboards are not permitted in the Yu Kiroro suites. Our Ski Valet service is complimentary for of all our guests and allows you to safely and conveniently store your ski gear when not in use and overnight.
The room rate at Yu Kiroro includes consumption tax and accommodation tax.
Wireless Internet is available throughout the hotel and complimentary to guests staying at Yu Kiroro.
As part of our commitment to a more sustainable environment, Yu Kiroro offers limited housekeeping services during your stay.
Housekeeping Schedule:
- Simple Room Cleaning is provided on the third day starting from your arrival date, and then every other day.
- Includes:
- Towel change
- Coffee and tea replenishment
- Replenishment of bottled water
- Washing of dishes in the sink
- Garbage disposal
- Bathroom cleaning
- Includes:
- Sheet Change occurs on the fifth day of your stay and then every fourth day after that. On these days, your room will also be vacuumed.
Green Service:
On non-cleaning days, we provide Green Service, which includes:
- Garbage disposal
- Replenishment of bottled water
| Cleaning | Arrival | Day 2 | Day 3 | Day 4 | Day 5 | Day 6 | Day 7 | Day 8 | Day 9 |
| Simple Cleaning | ○ | ○ | ○ | ○ | |||||
| Sheets Change | ○ | ○ | |||||||
| Green Service | ○ | ○ | ○ | ○ | ○ | ○ | ○ | ○ | ○ |
All master bedrooms have king size beds, and other bedrooms have single beds.
*Studio room, 2 Bedroom deluxe and 3 Bedroom deluxe have only single beds.
Yes, all bedrooms are equipped with a safe
Smoking is strictly prohibited within the Yu Kiroro building and we reserve the right to issue fines for guests found smoking on premise. A designated smoking area is available. Please do not hesitate to ask our friendly Guest Services Team for more information.
Each suite is equipped with private cooking facilities including induction cooker and either microwave or oven. Cooking utensils such as pots, pans, chopping boards, kettle are available in the suite. Salt, pepper cooking oil and soy sauce will also be provided and replenished when needed.
All suites are equipped with a Nespresso machine. Coffee capsules will be replenished during your housekeeping service.
Yu Kiroro has its own natural onsen located on Level 1 of Wing B building. The onsen bath is separated by male and female. Private onsen room is also available for booking if you would like to have more privacy. Kindly note that availability of the private onsen is subject to availability at the point of request and a booking fee will apply to confirm the reservation.
There is no swimming pool in the hotel. We appreciate your understanding.
Yes, feel free to work out at the Yu Kiroro Gym which is open 24 hours a day.
All units contain washing machine.
Our restaurant Yukashi serves breakfast, lunch, and dinner. We also offer Breakfast bento service that we can deliver to your room as breakfast in bed.
Vegetarian selections are available. If you have any specific dietary requirements, please contact our restaurant ([email protected]) before your stay.
The grocery options are limited around Kiroro area, we recommend buying you groceries before arriving at Yu Kiroro. There is a small store, Kiroro Mart, located near Club Med Grand, that offers a small selection of essentials. Please note that their opening hours vary by season.
There is a Kid’s Space at the hotel equipped with books, a mini playground and TV. There is also a Family Space for the whole family to relax and enjoy each other’s company. Please note that this is not a childcare service and that parental supervision is required. Rental of board games, PlayStation 4 and Nintendo Switch are also available. Please reach out to our front office team for more information.
Yes, these items are available on request and cost an additional JPY5,000 per night.
Pets are not allowed at Yu Kiroro. We appreciate your understanding,
We can help in arranging a charter transportation for sightseeing and activities in nearby areas. Our Guest Service team is also happy to assist with any taxi arrangements during your stay.
For all ski-related activities at the resort, the Kiroro Mountain Center is open daily from 08:30 to 17:00 during winter season. Lift tickets and lessons can be arranged through our Guest Services.
Unfortunately, there is no ATM machines around Kiroro Resort. The nearest ATM is located at Lawson Boyodai 25 minutes’ drive. Yu Kiroro accepts credit cards, and e-money like QUICPay, iD, R Edy and Suica can also be used as payments.
There is no foreign currency exchange machine or exchange service available at the front counter.
Access & Transport
It can take 1.5 to 2 hours depending on the mode of transport and traffic conditions. Please view the access section for further information.
Yes, there is outdoor parking available for Yu Kiroro guests. Please note that there is limited parking availability on site and it is available on a first come, first served basis. Additionally, guests may use Parking Lot 5, which is located just a few minutes' walk from the hotel.
Shinko Otaru is the closest petrol station and it operates 24 hours a day. 30 minutes drive 24km away from Kiroro resort.
An International Driving Permit is required to drive in Japan. However, we advise against winter driving unless guests are experienced with snow conditions, as it demands specialized techniques.
There are two ways to access the ski area.
- Take the gondola from in front of the hotel (800m to lift).
- Catch the free shuttle bus which runs between Yu Kiroro and Kiroro Snow Resort. The bus ride takes approximately 3 minutes.
Weather & Seasons
Winter, lasting from December to early March, sees temperatures ranging from -11 to 3°C. Spring follows with milder temperatures between 5 and 16°C. Summer, from July to early September, brings warmer conditions with temperatures from 10 to 25°C. From late September to November temperatures drop to between 0 and 15°C.
To stay warm, wear a thermal base layer with long-sleeved shirts, pants, and a thick winter jacket designed for snow. Beanies, scarves, and sunglasses protect your face and head. Thick wool socks and snow boots are essential for warmth and to prevent slipping.
In summer, days are hot, so wear shorts and light cotton clothes. A windshield jacket is useful for windy conditions, and a light jacket or cardigan for cooler evenings. In autumn and spring, long sleeves, pants, fleeces, and hoodies are ideal. Heavier coats or sweaters are good for unpredictable weather.
Reservations & Check-In
All confirmed reservations requires a 20% deposit and full payment to be made in line with the terms and conditions of the specific rate type chosen.
The standard check-in time is 15:00pm and check-out at 10:00am.
If you are a non-resident of Japan, by law we are required to make a copy of your passport. If you are a resident of Japan, you are only required to show your residents card. We also kindly ask that you provide your credit card details in case of any in-room purchases during your stay.
There is a replacement fee of JPY1,000 if you lose your room key.
Luggage & Storage
Yes, guests who have made a reservation at Yu Kiroro can send their ski gear and / or luggage up to 48 hours prior to your arrival date and we will store your gear in a secure location.
Address: Yu Kiroro, 128-9 Aza Tokiwa, Akaigawa-mura, Yoichi-gun, Hokkaido Postal code: 046-0571
Phone: + 81 (0) 135-48-6789
Please inform reception of any incoming luggage and be sure to include your name and your reservation number. All deliveries must be paid for prior to arrival. Yu Kiroro does not accept unidentified or unpaid delivery.
Our Front Office team will be more than happy to store your luggage so you can start exploring the resort upon arrival.
Skis and snowboards are not permitted in the Yu Kiroro suites. Our Ski Valet service is complimentary for of all our guests and allows you to safely and conveniently store your ski gear when not in use and overnight.
Rooms & Amenities
The room rate at Yu Kiroro includes consumption tax and accommodation tax.
Wireless Internet is available throughout the hotel and complimentary to guests staying at Yu Kiroro.
As part of our commitment to a more sustainable environment, Yu Kiroro offers limited housekeeping services during your stay.
Housekeeping Schedule:
- Simple Room Cleaning is provided on the third day starting from your arrival date, and then every other day.
- Includes:
- Towel change
- Coffee and tea replenishment
- Replenishment of bottled water
- Washing of dishes in the sink
- Garbage disposal
- Bathroom cleaning
- Includes:
- Sheet Change occurs on the fifth day of your stay and then every fourth day after that. On these days, your room will also be vacuumed.
Green Service:
On non-cleaning days, we provide Green Service, which includes:
- Garbage disposal
- Replenishment of bottled water
| Cleaning | Arrival | Day 2 | Day 3 | Day 4 | Day 5 | Day 6 | Day 7 | Day 8 | Day 9 |
| Simple Cleaning | ○ | ○ | ○ | ○ | |||||
| Sheets Change | ○ | ○ | |||||||
| Green Service | ○ | ○ | ○ | ○ | ○ | ○ | ○ | ○ | ○ |
All master bedrooms have king size beds, and other bedrooms have single beds.
*Studio room, 2 Bedroom deluxe and 3 Bedroom deluxe have only single beds.
Yes, all bedrooms are equipped with a safe
Smoking is strictly prohibited within the Yu Kiroro building and we reserve the right to issue fines for guests found smoking on premise. A designated smoking area is available. Please do not hesitate to ask our friendly Guest Services Team for more information.
Each suite is equipped with private cooking facilities including induction cooker and either microwave or oven. Cooking utensils such as pots, pans, chopping boards, kettle are available in the suite. Salt, pepper cooking oil and soy sauce will also be provided and replenished when needed.
All suites are equipped with a Nespresso machine. Coffee capsules will be replenished during your housekeeping service.
Facilities & Leisure
Yu Kiroro has its own natural onsen located on Level 1 of Wing B building. The onsen bath is separated by male and female. Private onsen room is also available for booking if you would like to have more privacy. Kindly note that availability of the private onsen is subject to availability at the point of request and a booking fee will apply to confirm the reservation.
There is no swimming pool in the hotel. We appreciate your understanding.
Yes, feel free to work out at the Yu Kiroro Gym which is open 24 hours a day.
All units contain washing machine.
Dining & Shopping
Our restaurant Yukashi serves breakfast, lunch, and dinner. We also offer Breakfast bento service that we can deliver to your room as breakfast in bed.
Vegetarian selections are available. If you have any specific dietary requirements, please contact our restaurant ([email protected]) before your stay.
The grocery options are limited around Kiroro area, we recommend buying you groceries before arriving at Yu Kiroro. There is a small store, Kiroro Mart, located near Club Med Grand, that offers a small selection of essentials. Please note that their opening hours vary by season.
Families
There is a Kid’s Space at the hotel equipped with books, a mini playground and TV. There is also a Family Space for the whole family to relax and enjoy each other’s company. Please note that this is not a childcare service and that parental supervision is required. Rental of board games, PlayStation 4 and Nintendo Switch are also available. Please reach out to our front office team for more information.
Yes, these items are available on request and cost an additional JPY5,000 per night.
Pets are not allowed at Yu Kiroro. We appreciate your understanding,
We can help in arranging a charter transportation for sightseeing and activities in nearby areas. Our Guest Service team is also happy to assist with any taxi arrangements during your stay.
For all ski-related activities at the resort, the Kiroro Mountain Center is open daily from 08:30 to 17:00 during winter season. Lift tickets and lessons can be arranged through our Guest Services.
Payments & Money
Unfortunately, there is no ATM machines around Kiroro Resort. The nearest ATM is located at Lawson Boyodai 25 minutes’ drive. Yu Kiroro accepts credit cards, and e-money like QUICPay, iD, R Edy and Suica can also be used as payments.
There is no foreign currency exchange machine or exchange service available at the front counter.
