FAQ

There are two ways to access the ski area.

• Take the gondola from in front of the hotel.
• Catch the free shuttle bus which runs between Yu Kiroro and Kiroro Snow Resort. The bus ride takes approximately 3 minutes.

All confirmed reservations requires a 20% deposit and full payment to be made in line with the terms and conditions of the specific rate type chosen.

Wireless Internet is available throughout the hotel and complimentary to guests staying at Yu Kiroro.

Yu Kiroro aims for more sustainable environment and offers limited housekeeping. Simple room cleaning* takes place on the third day counting from the date of arrival and every other day thereafter.

Sheets are changed on the fifth day and every fourth day thereafter.

*Simple cleaning includes: Towel change, coffee and tea replenishment, garbage disposal, dishwashing, toilet cleaning

All master bedrooms have king size beds, and other bedrooms have single beds.

*Studio room, 2 Bedroom deluxe and 3 Bedroom deluxe have only single beds.

Yes, all bedrooms are equipped with a safe

Smoking is strictly prohibited within the Yu Kiroro building and we reserve the right to issue fines for guests found smoking on premise. A designated smoking area is available. Please do not hesitate to ask our friendly Guest Services Team for more information.

All suites contain washing machines and dryers.

Each suite is equipped with private cooking facilities including induction cooker and either microwave or oven. Cooking utensils such as pots, pans, chopping boards, kettle are available in the suite. Salt, pepper cooking oil and soy sauce will also be provided and replenished when needed.

All suites are equipped with a Nespresso machine. Coffee capsules will be replenished during your housekeeping service.

The standard check-in time is 15:00pm and check-out at 10:00am.

If you are a non-resident of Japan, by law we are required to make a copy of your passport. If you are a resident of Japan, you are only required to show your residents card. We also kindly ask that you provide your credit card details in case of any in-room purchases during your stay.

There is a replacement fee of JPY1,000 if you lose your room key.

There is a Kid’s Space at the hotel equipped with books, a mini playground and TV. There is also a Family Space for the whole family to relax and enjoy each other’s company. Please note that this is not a childcare service and that parental supervision is required. Rental of board games and PlayStation is also available. Please reach out to our friendly Service ambassadors.

Yes, these items are available on request and cost an additional JPY5,000 per night.

Our restaurant Yukashi serves breakfast, lunch, and dinner. We also offer Breakfast bento service that we can deliver to your room as breakfast in bed.

Vegetarian selections are available. If you have any specific dietary requirements, please contact our Yu Services team before your stay.

Yu Kiroro has its own natural onsen located on Level 1 of Wing B building. The onsen bath is separated by male and female. Private onsen room is also available for booking if you would like to have more privacy. Kindly note that availability of the private onsen is subject to availability at the point of request and a booking fee will apply to confirm the reservation.

Skis and snowboards are not permitted in the Yu Kiroro suites. Our Ski Valet service is complimentary for of all our guests and allows you to safely and conveniently store your ski gear when not in use and overnight.

Yes, feel free to work out at the Yu Kiroro Gym which is open 24 hours a day.

There is no swimming pool in the hotel. We appreciate your understanding.

Pets are not allowed at Yu Kiroro. We appreciate your understanding,

Our friendly Service ambassadors will be more than happy to store your luggage so you can start exploring the resort upon arrival.

We can arrange a charter from Chitose airport to Yukiroro , sightseeing and other nearby town activities our service ambassadors can arrange a taxi for you.

For all ski-related activities around the resort, Kiroro Mountain Centre is open from 08:30 to 17:00. Lift tickets, Ski rental and ski lessons can be arranged thru Kiroro Guest Services.

Yes, there is outdoor parking available for Yu Kiroro guests. Please note that there is limited parking availability on site and it is available on a first come, first served basis. All other parking is available in the Kiroro Resort carpark which is a two-minute walk from the suiteminium hotel.

There is no foreign currency exchange machine or exchange service available at the front counter.

It can take 1.5 to 2 hours depending on the mode of transport and traffic conditions. Please view the access section for further information.

Shinko Otaru is the closest petrol station and it operates 24 hours a day. 30 minutes drive 24km away from Kiroro resort.

Unfortunately, there is no ATM machines around Kiroro Resort. The nearest ATM is located at Lawson Boyodai 25 minutes’ drive. Yukiroro accepts credit cards, and e-money like QuicPAy, iD, R Edy and Suica can also be used as payments.

There are no groceries stores or convenience stores around Kiroro resort. Yu Kiroro offers Yu Pack choices of meat, vegetables, and drinks packs ready to bring to your room.

Yes, guests who have made a reservation at Yu Kiroro can send their ski gear and / or luggage up to 48 hours prior to your arrival date and we will store your gear in a secure location.

Address: Yu Kiroro, 128-9 Aza Tokiwa, Akaigawa-mura, Yoichi-gun, Hokkaido Postal code: 046-0571

Phone: + 81 (0) 135-48-6789

Please inform reception of any incoming luggage and be sure to include your name and your reservation number. All deliveries must be paid for prior to arrival. Yu Kiroro does not accept unidentified or unpaid delivery.