Best Price Guarantee

Book online direct at yukiroro.com and if within the next 24 hours of booking you find a lower, immediate bookable rate on the internet, with the same reservation conditions (room category, dates, number of people staying, restrictions, terms and conditions), please contact us and we will match the rate plus extend a further 10% discount on your rate.

1. Best Rate Guarantee applies to rates and reservations made online only.
2. Reservation must be made directly via the hotel website prior to making a claim.
3. Applicable against bookable rates for the same length of stay, dates of reservations, room category, number of persons, currency, view, pre-payment, deposit, cancellation policy and other reservation conditions. 
4. Claims will only be accepted within 24 hours after reservation is made.
5. No claims will be accepted for arrivals within 72 hours (3 days) of claim.
6. Yu Kiroro Reservation Department will investigate and inform you of our decision within 72 hours of having received your claim.
7. If the compared rate is in a different currency from the currency reflected on on www.yukiroro.com, we will convert the competing rate into the same currency rate offered on on www.yukiroro.com. Best Price Guarantee will not apply if the variation in the applicable rate is less than or equal to 3% after conversion to the equivalent currency.
8. Best Price Guarantee does not apply to reservations booked through other websites. We are not responsible for any fees associated with the cancellation of reservation booked on websites other than www.yukiroro.com 
9. Yu Kiroro will extend a further 10% discount on the lower rate found once your claim is confirmed. Discount will be applied to your reservation prior to arrival and reconfirmed.
10. In the event a fully prepaid rate is booked through www.yukiroro.com , we will credit the difference in the form of hotel credits to be consumed during your stay at the resorts.
11. Yu Kiroro Best Rate Guarantee applies to rates booked for the period of the stay, excluding any other charges i.e. government tax, service charges, food and beverages and any other charges that you may incur during your stay.
12. The Best Rate Guarantee does not apply to:
    • Websites that package room nights with any other components such as Ski, F&B, Transfers, etc. 
    • Private members sites
    • Closed user group offers
    • Auction sites
13. To proceed with the claim please send us ALL the following information via email to [email protected] :

• Guest Name
• Reservation Yu Kiroro Confirmation Number
• Check In/Check out Date
• Website address where you found the lower rate
• A screenshot featuring the date and time at which you found lower rate. The screenshot must show the same price conditions, the dates of travel, room type, rate, deposit, cancellation policy and inclusions.